Contact

We’re here to help you create better AI videos

Reach out for support, partnerships, or general questions. Share as much context as possible, and we will route your note to the right teammate.

Product & customer support

Questions about billing, prompt generation, or feature requests? Share relevant workspace or subscription details so we can help faster.

Typical response time: within 24 hours on business days.

Partnerships & media

We collaborate with AI studios, developer advocates, and media outlets covering creative technology. Let us know how you would like to work together.

Add "Partnership" or "Press" to the subject line for quicker routing.

Security disclosures

If you believe you have discovered a vulnerability or data exposure, send a responsible disclosure so we can coordinate a fix.

We acknowledge security reports within 48 hours and keep you updated until resolution.

Primary inbox

Send all inquiries to service@videoprompt.info and mention the relevant topic (Support, Partnership, Security, etc.) in the subject line. We triage email throughout the business day and will get back to you as quickly as possible.

Availability

Core support hours: Monday-Friday, 9am-6pm GMT+8.
Self-serve documentation is available 24/7 in the Docs section.
For urgent billing issues, add "URGENT" to your subject line.

Need fast answers?

Visit the FAQ section or the documentation hub for tutorials, integration guides, and troubleshooting tips. We keep both resources updated with every major release so you can stay productive.